Patients want better access to appointments. Almost all patients who get an appointment are happy, or very happy, with the service they receive. We are very proud of that.

We want to provide an improved service. Appointments have been historically given out on a ‘first-come, first-served’ model. If a patient wasn’t towards the front of the queue there may not be an appointment left.  We don’t think this is fair. We do deal with emergencies on the same day, but there is a limit to the number of patients we can help.

This is the model the NHS is asking General Practice to use. We are looking to deliver something new to try to improve access for our patients.

Please view our proposed Clinical Assessments page below for more detailed information.