Dear Patient of Flansham Park Health Centre

Firstly, we want to say thank you. Thank you for your support over the past year for working with us in such uncertain times. Like many, we had to change the way we work very quickly and that has only been possible because you – our patients – have adapted to these changes.

We would like to reassure you that we are open.  We are providing face-to-face appointments, as well as supporting people over the telephone or online. Face-to-face appointments will be offered when they are clinically indicated, and can be with a range of health care professionals currently working within the practice. Pre-bookable telephone appointments are also available for non-urgent problems.

We are asking that if you need our help and support, you still call us first if you are able. We know that some people have struggled to get through to us on the telephone or had a long wait and we thank you for your patience. Talking to you helps us understand what kind of support you need and how urgent it is, and means we can work out the best way for you to receive help.

We have seen an increase in calls since the start of the year and we are working to try to meet this demand and support all of our patients. In the last month we received 9920 calls and 941 eConsultations. We know that some people have put off seeking medical support, including to protect the NHS, and we are committed to making sure all of our patients who need our help can receive it.

Whilst we recognise that not everyone has access to a computer, smartphone or tablet, we do want to make you aware of:

  • eConsult – you can use this from the front page of our practice website www.flanshampark.co.uk/ .  Requesting our help via eConsult is the same as booking an appointment at the practice. There is no need to phone the practice as well and we will deal with your request based on your medical needs.
  • The NHS app (is owned and run by the NHS, it is a simple and secure way to access a range of NHS services, including ordering prescriptions, validating your vaccines.)

If you do not have access to these, you can make your request for a repeat prescription in person into the box at the practice or speak to your local pharmacist, and together we will action this as soon as we are able.

If you have a question about the Covid-19 vaccine, please visit the information on our website and www.sussexhealthandcare.uk/keepsussexsafe/sussex-covid-19-vaccination-programme/ if you are able in the first instance. These websites have answers to common questions and where you can get help in relation to specific queries.

We welcome feedback from our patients so that we can share when things go well and learn when - and how - we can make things better. We welcome your suggestions which can be communicated via letter or email to our Practice Manager, Susannah Devine -  susannah.devine@nhs.net

We do ask that as we are here for you, please continue to be respectful and kind to our teams both when you are speaking to them and with regards to personal comments online and on social media. We want to enable a culture of mutual respect and have a zero tolerance policy on verbal and physical abuse. No patient, carer, visitor, staff member or volunteer should ever be subjected to abusive or anti-social behaviour or language. Appropriate action will be taken if this does occur. We thank you for the respect and the care you show our team, we hope you experience the same in return.

Thank you for your support.

The Team at Flansham Park Health Centre

Published: Jun 3, 2021